FAQ

Scooter Frequently Asked Questions:

Scooter Sizing Chart:  CLICK HERE  
Compression Systems: A Visual Breakdown CLICK HERE

What is a pro scooter? Is it the same as a stunt scooter?  The terms "pro" and "stunt" scooter are used interchangeably, and there is no real difference between the two. The industry considers a pro scooter to have one-piece deck system. Unlike the common folding Razor scooter, pro scooters are built for durability and excess wear and tear from a freestyle scooter rider. A one-piece deck improves functionality by providing a rigid platform to stand on when performing tricks. It maintains universal strength without a weak spot. Smaller components of pro scooters differ by model and price, but cater to serious riders of various sizes and styles.

Where are the best places to ride your pro scooter?  Anywhere! Whether it is getting comfortable in the driveway, heading out to a local skate park or even commuting to and from work. For aggressive freestyle riding, the best place to visit would be your local skate park or plaza. Riding at a local skate park helps young riders progress their abilities, stay active, ride in a friendly atmosphere that teaches them etiquette, and maybe even become the world’s next top scooter pro while they're at it!  Need help getting the basics down, book a lesson!

Do complete scooters come fully assembled?
Mostly, yes. Typically complete scooters are packaged with only the handlebar taken off to minimize box size. A 5mm or 6mm hex key is provided in the box to tighten the clamp around the handlebar. We recommend you double-check that all components are tight before your first use.

I want to change out parts on my pro scooter - can I do that?
Yes! But due to the number of compression systems, it is always important to verify compatibility before making any purchases. Decks, wheels, handlebars, forks, and all other components can be swapped out with products of the same standard. If you have any specific questions please give us a call 425-903-4440

What is the difference between a complete scooter out of the box and a custom build?  Scooters that are ready to ride out of the box include parts solely from that manufacturer, built to be interchangeable with most other freestyle products. “Out of the box” completes are built to work seamlessly together for the best value possible. They are a great starting point to get newer riders feeling out their riding preferences, and can even accommodate more experienced riders on higher-end models. 

Custom builds include a number of products from different brands, to provide a ride that best fits the user’s style and sizing preferences. Varying compression systems and bar sizes sometimes cause incompatibility, so be sure to check before purchasing.

Why are metal wheels better than plastic wheels?  In freestyle scooter riding, metal core wheels are the way to go. Plastic wheels are initially cheaper but their short lifespan will cause you to pay more visits to your local scooter shop than your local skate park. Investing in metal core wheels will help ensure you’re spending more time on your scooter instead of fixing it.

What is sponsorship?  Sponsorship is the mutual relationship between an industry-related business and a positive individual on and off their scooter. The business acts as a mentor to a rider, supporting them in their riding endeavors, in exchange for promotions in various forms. Sponsorship does not mean receiving free parts because you can do a set list of tricks; it means giving tips to the less experienced rider at the skatepark struggling to perfect a trick. It is helping fellow riders by sharing the love of the sport. Brands and shops tend to focus on a riders character when choosing individuals for their teams. 

Please do not solicit us for sponsorships, thank you.

Payment / Shipping FAQ:

Payment Methods:
We currently accept Mothership Gift Cards, Cash, Visa, MasterCard, Discover & American Express, JCB, Diners Club, Amazon Pay, Google Pay & Apple Pay, PayPal and major cryptocurrencies Ethereum (ETH), Bitcoin (BTC), Bitcoin Cash (BCH), & Litecoin, (LTC).  No checks or money orders accepted, sorry.  Layaway plans are available in store.

Shipping Methods:
We typically USPS but occasionally will ship UPS.

Do you ship to Canada?
Yup!

Do you ship internationlly?
Since 2011.

How much does shipping cost or international shipping cost?
All you have to do is begin the checkout process with all the items you'd like in your cart. Go to your cart and checkout - Upon entering your address & information, you'll be able to select a range of price options from both UPS & the USPS from a drop down menu before finalizing your order.

How long will it take to get my products once my order has been placed?
You choose your shipping speed in the checkout process.

Will I have to pay sales tax?
Possibly, definitely if you are a resident of Washington State, USA.

Do you assemble products before you ship them out?
Typically we assemble anything that goes together in your order.  Some assembly may delay shipping.  Custom completes ship fully ready to ride in most cases.

If you don't have something in stock right now, how long will it take you to get it back in?
We reorder frequently, but if something specific is not in stock simply call us right now at 1-425-903-4440 or email us your request to info@shopmothership.com

What is the best way to learn about current promotions that you have going on?
Follow us on Instagram, Twitter or Like our Facebook page.

Do you stock everything you sell?  Can I pick up my scooter at your store?
Everything stocks and ships from our showroom store in Everett, WA.  Occasionally items will be shipped directly from the manufacturer and may arrive separate from other items in your order, if this is the case it will be noted in the product details.  We control & update our inventory daily.  If something is low on stock or has recently run out that you had planned on purchasing, please contact us.  
We also accept special orders from any of the brands we carry.

Technical / Privacy FAQ:

Is it secure to order from this site?
Yes. Our shopping cart processes all the information by using the latest security technology:
SSL 128-bit encryption.

Do you keep my personal information?
Yes, your personal information is securely stored in our Ecommerce database with
the same SSL 128-bit encryption. You have the option to make this information available
for future orders when logging in, so that you do not have to type it again when you
come back and shop from us.

Do you sell or trade any of my information?
Absolutely not: We do not sell, trade, or share any of your information with anyone under any circumstances.

When will my credit card be charged?
Once the items have been verified as in stock, before the order is shipped out. 

Has my order been shipped?
You will be notified via email with a tracking number as soon as your shipping label is created.

How do I track my order?
Check your email !!  Once a tracking number is assigned to your order, you can track the order by clicking the link in the email.  If you did not get any emails, like tracking, or an order confirmation, call us immediately 425-903-4440 to update/correct your email address so that you receive communication emails as soon as possible.

What is your return policy?
Our return policy is available on the Return Policy page.

How can I get information about your company?
Information about our company is available on the About Us page.

How do I contact you?
Our contact information is provided on our Contact Page.