FAQ

Do you ship to Canada, eh?

Do you ship to Canada, eh? Yes we ship via USPS either priority or express.  If you live in British Columbia, your quickest/cheapest option is to pick up your package in Sumas or Oroville WA from "ship happens".

Do you ship internationlly?
Absolutely!  Just about every square inch of the planet.  NZ, AUS, CAN, RUS, UK, you name it.

How much does shipping cost OR international shipping cost?
All you have to do is begin the checkout process with all the items you'd like in your cart.  Go to your cart, checkout - Upon entering your address & information, you'll be able to select a range of price options from both UPS & the USPS from a drop down menu before finalizing your order.

How long will it take to get my products once my order has been placed?
You choose your shipping speed in the checkout process.

Will I have to pay sales tax?
NO, unless you are a resident of Washington State, USA.

Where is my stuff?
You can check the status of your order and locate your packages on the order lookup page with your order number and email address.

Do you assemble products before you ship them out?
Upon request!  [check out our service rates]  Just reply to your email confirmation what you'd like installed or dimensions to cut your bars.  Assembly request may delay shipping by one or two business days.  Completes are built, broken down to ship, and require simple reassembly.

If you don't have something in stock right now, how long will it take you to get it back in?
We reorder frequently, but if something specific is not in stock simply email us your request to info@shopmothership.com

What is the best way to learn about current promotions that you have going on?
Follow us on Twitter or Like our Facebook page.

Do you stock everything you sell?
Almost everything stocks and ships from Everett, WA.  Occasionally items will be shipped directly from the manufacturer and may arrive separate from other items in your order, if this is the case it will be noted in the product details.  We control & update our inventory daily.  If something is low on stock or has recently run out that you had planned on purchasing, please contact us.  We also accept special orders from any of the brands we carry.

Technical/Privacy Stuff;

Is it secure to order from this site?
Yes. Our shopping cart processes all the information by using the latest security technology:
SSL 128-bit encryption.

Do you keep my personal information?
Yes, your personal information is securely stored in our Ecommerce database with
the same SSL 128-bit encryption. You have the option to make this information available
for future orders when logging in, so that you do not have to type it again when you
come back and shop from us.

Do you sell or trade any of my information?
Absolutely not: We do not sell, trade, or share any of your information with
anyone under any circumstances.

When will my credit card be charged?
Once the items have been verified as in stock, before the order is shipped
out. You will receive notification by e-mail once the payment was approved.

Has my order been shipped?
You will be notified via email as soon as your shipping label is created.

How do I track my order?
Check your email !!  Once a tracking number is assigned to your order, you can track the order by clicking the link in the email.

What is your return policy?
Our return policy is available on the Return Policy page.

How can I get information about your company?
Information about our company is available on the About Us page.

How do I contact you?
Our contact information is provided on our Contact Page.